Frequently Asked Questions (FAQs)

1. What is Organic Sante?

Organic Sante is a trusted online platform offering organic and naturally grown products in India. We source fresh, chemical-free essentials directly from reliable farmers and deliver them to your doorstep.

2. Are all products at Organic Sante 100% organic?

Our products are organically or naturally grown and carefully sourced from farmers who follow ethical and chemical-free practices. We prioritize quality, safety, and authenticity in every product we offer.

3. How do you source your products?

We work directly with trusted farmers and producer groups who use sustainable and eco-friendly farming methods. This direct sourcing helps ensure freshness, fair pricing, and traceability.

4. Where do you deliver?

We currently deliver to selected serviceable locations in India. Delivery availability depends on your pin code and will be shown at checkout.

5. How long does delivery take?

Delivery timelines vary based on product type and location. Estimated delivery dates are displayed during checkout to ensure transparency.

6. Do you deliver fresh and perishable products?

Yes. Fresh and perishable items are delivered as per specific schedules to maintain quality and freshness.

7. What if I receive a damaged or wrong product?

If you receive a damaged, spoiled, missing, or incorrect product, please contact us within 24 hours of delivery with your order details. We will assist you as per our Return & Refund Policy.

8. Can I cancel my order?

Orders can be cancelled before they are processed or dispatched. Once prepared or shipped, especially perishable items, cancellation may not be possible.

9. What payment methods are accepted?

We accept secure online payments through trusted third-party payment gateways. Available options are shown at checkout.

10. Is my personal information safe?

Yes. We take data protection seriously and use secure systems to protect your personal information, in line with our Privacy Policy.

11. How can I contact Organic Sante?

You can reach us through the Contact Us page on OrganicSante.com for any queries, support, or feedback.

12. Who owns OrganicSante.com?

OrganicSante.com is a brand owned by Spice Chariot, a registered organization in Karnataka since 2018.