Return & Refund Policy
At Organic Sante, customer satisfaction is important to us. We take utmost care to deliver fresh, high-quality, and naturally grown organic products. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
Due to the nature of organic, fresh, and perishable products, returns are generally not accepted. However, a return or refund may be considered in cases where:
- The product delivered is damaged or spoiled
- The wrong product is delivered
- The product is missing from your order
2. Reporting an Issue
If you receive a damaged, incorrect, or missing product, please contact our customer support team within 24 hours of delivery with your order number and relevant details (including photographs if applicable). Requests made after this period may not be accepted.
3. Non-Returnable Items
Fresh produce, perishable items, and opened or used products are not eligible for return once delivered, except in cases of damage or error on our part.
4. Refund Process
Once your request is reviewed and approved, refunds will be processed to the original payment method used at the time of purchase. Refund timelines may vary based on the payment provider but typically take 5–7 working days.
5. Partial Refunds
In certain cases, partial refunds may be issued based on the condition of the returned item or the nature of the issue reported.
6. Cancellation-Related Refunds
Refunds for approved order cancellations (before dispatch) will be processed as per our Cancellation Policy.
7. Exceptions
Organic Sante reserves the right to refuse returns or refunds if the claim does not meet the policy criteria or if sufficient proof is not provided.
8. Policy Updates
This policy may be updated from time to time. Any changes will be reflected on this page and will apply to future orders.
9. Contact Us
For any return or refund-related queries, please reach out to us through the Contact Us page on OrganicSante.com.
