Shipping Policy

At Organic Sante, we strive to deliver fresh, chemical-free, and naturally grown products to your doorstep in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

All orders placed on OrganicSante.com are processed after successful payment confirmation. Orders are usually processed within 24–48 working hours, excluding Sundays and public holidays.

2. Delivery Locations

We currently deliver to selected locations across India. Delivery availability and timelines may vary based on your location and serviceable pin codes.

3. Delivery Timelines

Estimated delivery timelines are shared at the time of checkout. While we make every effort to deliver within the promised timeframe, delays may occur due to weather conditions, logistics constraints, or factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation. Any promotional offers or free shipping terms will be communicated on the website.

5. Fresh & Perishable Items

Due to the nature of fresh and perishable products, delivery timelines may vary to ensure product quality. Certain items may be available only for specific delivery schedules or locations.

6. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS (where applicable) to help you monitor your delivery status.

7. Undelivered Orders

If a delivery attempt fails due to incorrect address details or unavailability of the customer, re-delivery may be attempted based on logistics feasibility. Additional charges, if any, may apply.

8. Damaged or Missing Items

If you receive damaged, spoiled, or incorrect products, please contact our customer support within 24 hours of delivery with relevant details so we can assist you promptly.

9. Contact Us

For any shipping-related queries or assistance, please reach out to us through the Contact Us page on OrganicSante.com.